Introduction
Purpose
At Catered by Africa (https://cateredbyafrica.com), we value your privacy. To put that into practice, we take reasonable steps toward protecting your privacy and managing your information.
This Privacy Policy describes the information we collect, where it comes from, how it’s used, and how it is stored.
This Privacy Policy also includes information to help you understand how the choices you have can change the collection and usage of certain information and how you can contact us with questions or concerns.
By using this Website, contacting us, or providing any personal information, you signify your consent to this Privacy Policy, agree to comply with its terms, and consent to our collection and usage of your personal information as described in this Privacy Policy.
Scope
This Privacy Policy at Privacy applies only to our website at https://cateredbyafrica.com (the “Website”) and to visitors and users of our Website. It does not apply to any information we collect through channels, online or offline, other than this Website, such as phone, email, or mail operations concerning our operations, products, or services, as well as non-Website marketing contacts with you.
For your convenience, this Website may contain links to other websites. This Privacy Policy does not apply to any third-party website or service, and you should review the privacy policies of those sites before using them because other websites may not treat information collected online in the same manner as we do. Those privacy policies may include information about how to view, edit, download, or remove information or how to opt-out of certain practices. We are not responsible for the privacy practices, advertising, products, or content of those websites.
Updates and Changes
If we decide to change our Privacy Policy, we will post those changes on this page at Privacy.
If you are concerned about how your personal information is used, please visit our Website often for this and other important announcements and updates.
Problems/Questions
If you have questions or concerns about our Privacy Policy, you may contact us at http://cateredbyafrica.com/privacy.
What Information We Collect
This section includes a general description of the type of information we may collect about you. Those who wish to communicate with us but do not wish to provide personally identifiable information through the Website may contact us through the address or phone numbers provided on our Website, or through our online chat function.
Information you provide to us
We collect some information that you provide directly to us through this Website.
We collect contact information you provide, including:
Name
Address
Phone Numbers
Email Address
We collect financial information you provide, including:
Credit/Debit Card Information
Bank Account Information
Payment company
We collect other information you provide, including:
Phone, chats, or emails
We collect other information that may identify you that you provide, including:
Usernames
Passwords
Other authentication or identification data
We collect information about your usage of the Website that you provide, including:
Location
We do not seek to or intentionally collect sensitive information that you provide directly to us.
Information we collect about you
Even if you do not submit personal information through the Website, we gather navigational information about where visitors go on the Website and information about the technical efficiencies of our Website and services (such as time to connect to the Website or time to download pages). This information allows us to see which areas of our Website are most visited and helps us better understand the user experience. This data helps us improve the quality of the Website by recognizing and delivering more of the features, areas, and services our visitors prefer.
In this process of gathering information, we may collect personally identifiable and non-personally identifiable information (such as domain type, browser type and version, service provider and IP address, referring/exit pages, operating system, date/time stamp, and click-stream data).
We may also create and use electronic records to compile statistics about how our visitors collectively interact with our Website by collecting, aggregating, and using information from or about you such as data about the type of browser and operating system used, which web pages you view, the time and duration or your visits to our Website, the search queries you use on this Website, whether you clicked on any items or links on the Website, whether you have clicked on any links in any emails sent from us or third parties on our behalf, whether you have chosen to opt-out of certain services or information sharing, and whether you have viewed or ordered certain products or services, to improve our products and services.
We may obtain information about you from outside sources. For example, we may obtain commercially available information about you from third parties, such as credit information to prevent fraud, or purchase email lists from third parties for advertising and marketing purposes.
If you access the Website using a device, we may collect the following device data:
Device Type
Operating System
Unique device identifiers
Device settings
Geo-location data
IP addresses
Browser type
Browser ID
Clickstream data
User workflow progress
Other (text field)
Cookies
The Website uses a common browser feature known as a cookie, which assigns a unique identification to your computer browser and session. Cookies are typically stored on your computer’s hard drive and are used to help maintain an expected user experience by tracking clicks as you go through the pages within our Website and informing the Website that each of your clicks comes from you individually when needed. We may also use cookies to tell us whether you have previously visited the Website. We may also use cookies that can be set by third parties with whom we have entered into agreements that may enable us to obtain analytic information about the use of our Website.
These third-party providers may also place cookies onto your computer. Those third-party cookies may enable us to obtain aggregate demographic information and user statistics about you and your preferences from these third-party sources as well as our information we have about you.
We may use any of these kinds of cookies:
Essential cookies - used for logins and account managementPerformance cookies - used for analytics, including visitor trackingFunctionality cookies - used for preferences (time zone and language) and enhanced contentTargeting/advertising cookies - used by content partners or banner networks
You can choose to disable cookies through your individual browser options. There are browser settings that will set it not to accept cookies or to notify you if a cookie is sent so you can decide to accept it. There are other browser settings to remove cookies previously set. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.
Features on the Website may not work correctly if you disable all cookies.
Surveys and promotions
When we conduct surveys or other promotions, we often request information from users. Users can decide whether or not to participate in any of these activities and to disclose or not disclose any requested information accordingly.
We may ask for information to help us understand you as a user, such as contact information, and all of our users, such as demographic information. We use this information to provide better services and options to you and to all our users.
We also use the information you provide to run our surveys and promotions. The information we collect may be used in additional ways, such as being shared with the sponsors or administrators of the survey or promotion.
We use the following third-party advertising services:
Facebook Pixel
Hubspot
LinkedIn Pixel
Each of these companies has its own privacy policy governing their use of data.
We use the following email service providers:
Aweber
HubSpot
Each of these companies has its own privacy policy governing their use of data.
How We Use Personal Information
We collect personal information so that we can:
Operate and improve our Website
Operate our business
Improve our goods and services
Communicate with you
Ensure compliance with law
Operate and Improve our Website
Here are some examples of what we mean by operate and improve our Website:
Keep the Website running
Personalize your website experience
Provide support and respond to questions from users and Website visitors
Maintain security of information and data
Address network functioning, engineering, and troubleshooting issues
Prevent fraud
Process payments
Grant access to the Website
Register user accounts
Attribute content to the right person
Improve our Website
Improve, personalize, and expand our website
Personalize experiences
Understand and analyze how you use our website
Learn about users’ needs
Track traffic patterns and Website usage
Customize our recommendations and promotions to you
Operate our Business
Here are some examples of what we mean by operate our business:
Keep Catered by Africa running
Provide our offerings
Comply with legal requirements
Fulfill orders and deliveries
Recruit team members
Administer our business and keep proper records
Engage in a sale of all or part of our business
Improve our goods and services
Here are some examples of what we mean by improve our goods and services:
Develop new products, services, or features
Measure, support, and improve our offerings
Analyze trends and conduct research about improving our products and services
Communicate with you
Here are some examples of what we mean by communicate with you, directly or through one of our partners:
Provide customer service
Email you, mail you, or contact you in other ways you approve, such as phone or text
Provide updates and other information relating to the Website
Send you marketing messages
Send surveys
Launch and operate promotions
Suggest products or services of interest
Contact you for research or informational purposes
Enable online registration and provide customer service with respect to registration
Email newsletters
Ensure compliance with the law
Prevent fraud
Investigate atypical usage
Investigate claims and/or legal actions, violations of law or agreements, and compliance with relevant applicable laws and legal process
Comply with law
Prevent fraud and reduce credit risks
Cooperate with police and other governmental authorities when subject to judicial or administrative process (such as a subpoena) or as provided by law
Respond to civil or criminal investigations, claims, or lawsuits
Respond as we believe is necessary or appropriate to prevent physical harm or financial loss
Protect the rights, property or safety of visitors to the Website or the public
Resolve disputes
How We Share Personal Information
We do not share your personal information outside the Company except as required by law or as disclosed elsewhere in this Privacy Policy.
Location of Personal Information
We must, of course, store and process your data somewhere.
We store or process your data only in the United States.
How We Secure Information
We believe in providing a safe and secure experience for all of our online visitors. To that end, we have implemented security measures to protect the information collected from you. We maintain reasonable physical and electronic safeguards designed to limit unauthorized access to your personally identifiable information and to protect you against the criminal misuse of that information.
While we use these security measures to protect your information, please remember that no data transmitted over the Internet or stored and used for business purposes can ever be completely secure. No security measures are perfect or impenetrable. We cannot guarantee:
that your information will only be viewed by approved people
that information you share will remain private
that information you share will not become publicly available
You can reduce the chances of these things happening by using a strong password, by not re-using passwords, and by protecting your devices against viruses and other malware.
Business Transactions
If we sell our assets or merge with another company, or if our company goes out of business, user information used by the business will be one of our assets that might be transferred to our successor. You consent to that successor's use of your information, subject to the terms of this Privacy Policy.
Access and Choice
You have choices about the information we collect.
If you do not want to agree to the ways we've said that we might use your personal information, your first and best step is to not submit any of that personal information to us.
If you do not want to receive emails that we send, including those with information or promotions, you can unsubscribe to those emails by clicking the unsubscribe link, responding with "unsubscribe," or contacting the "help" email address below.
If you do not want to receive other marketing materials from us or if you do not want us to share your personal information with other entities as described in this Privacy Policy, please send us your name, address, and email address, together with a statement that you want to opt-out from information sharing or receiving materials (or both).
Please use this page to communicate your request:
http://cateredbyafrica.com/privacy
or send your information and request to:
queen@cateredbyafrica.com
Children’s Personal Information
This Website is not intended to be used by children under the age of 13. Children under the age of 13 may not use or submit any information to the Website, and their guardians should not permit them to do so. The Company does not seek to or intentionally collect any personal information from children under 13. If such a child or their guardian alerts us, we will take reasonable steps to delete any such information as quickly as is practical.
California Privacy Rights
If you are a California resident and the processing of personal information about you is subject to the California Consumer Privacy Act (“CCPA”), you have certain rights with respect to that information. In particular, you have a right to request that we provide you with the following information:
The categories and specific pieces of personal information we have collected about you;
The categories of sources from which we collect personal information;
The purposes for collecting, using, or selling personal information;
The categories of third parties with which we share personal information;
For companies that disclose personal information for a business purpose, the categories of personal information disclosed about you for a business purpose; and
For companies that “sell” personal information, the categories of personal information sold about you and the categories of third parties to which the personal information was sold, by category or categories of personal information for each third party to which the personal information was sold.
You have the right to request that we disclose to you the personal information we collect, use, or disclose, and information about our data practices:
Please use this page to communicate your request:
http://cateredbyafrica.com/privacy
or send your request to:
13400 Doty Avenue, Hawthorne, California 90250
Note that we have provided the information described in (2)-(5) in this Privacy Policy as well as the categories for item (1). We may have collected any of these types of information in the last 12 months.
Concerning item (6), we do not “sell” personal information as defined by the CCPA.If we sell your personal information as defined by the CCPA, you have a right to opt out of our selling your personal information.
Alternatively, you may use this link, which enables you, or a person authorized by you, to opt-out of the sale of your personal information:
You also have a right to request that we delete personal information under certain circumstances, subject to exceptions under the law.
Please use this page to communicate your request:
http://cateredbyafrica.com/privacy
or send your request to:
13400 Doty Avenue, Hawthorne, California 90250
Finally, you have a right not to be discriminated against for exercising rights provided by the CCPA.
Updated: Dec 31, 2023